5 Cowperthwaite St

Mt. Auburn Group
Office hours: 8:00 AM–5 PM, Monday–Friday, except University holidays.
8 Mount Auburn Street - Upper Level
Cambridge, MA 02138
617-495-8340
huh_mtauburngroup@harvard.edu

Area manager: Anthony Pendenza
Property manager: Maura Petty
Property administrator: Bryce Ferber
Property operations assistants: Joe Daley, Jimmy Nee, Harvey Garcia, Roy Howard, and Billy Campbell
Leasing coordinator: Ana Vieira, HUH_leasing_mtauburn@harvard.edu, 617-495-1459
Rent payment questions: HUH Accounts Receivable, cs_ar@harvard.edu, 617-495-1612
Graduate Commons: graduatecommons@harvard.edu, 617-496-5993

• 5 Cowperthwaite Street has been awarded LEED Gold Certification. LEED, which stands for Leadership in Energy and Environmental Design, is a program run by the U.S. Green Building Council. 
• LEED promotes a whole-building approach to sustainability by recognizing performance in five key areas of human and environmental health: sustainable site development, water savings, energy efficiency, materials selection, and indoor environmental quality. 
• We encourage you to join us in our commitment to reduce waste, recycle, and conserve energy and water. 
• Learn more about LEED.

Getting Started

Download these helpful PDFs before you arrive:

• Safety first
• How to use your door fob
• How to get online
• Amazon Hub

Building Access

• A Harvard University ID or Authorized Occupant ID is required for building and laundry room access. If you do not have an HUID or Authorized Occupant ID when you arrive, temporary access cards for you and any authorized occupants will be included in the lockbox with your keys/fobs.
• Please contact the Campus Service Center for information on obtaining your permanent University ID card(s). Once you have them, the Property Management Office can add building access and provide instructions on where to return the temporary card(s)

Stay Informed

• Email is our primary method of contacting residents and their emergency contacts so be sure the email addresses we have on file are current and checked frequently. 
• You can change your email address in the Resident Portal. Please email leasing@harvard.edu to update emergency contact information.
• International Students, consider "unlocking" your phone prior to leaving your home country. To learn more, visit the Harvard International Office website.
• All Harvard affiliates are asked to sign up for the University's Emergency Notification System, messageme.

Policies and Procedures

• Residents are expected to comply with the terms of their lease and the Housing Policies and Procedures for Harvard University Housing Tenants sent as part of the lease documents package.

• Please contact your Property Management Office at least two business days in advance of your planned move-in to make key pick-up arrangements. That time is required to program fobs, set up a lock box, and communicate back to the tenant.
• Email huh_mtauburngroup@harvard.edu or call 617-495-8340 to schedule your key pick-up.

• Temporary on-site parking for moving vans or trucks may not be available at your location and on-campus visitor parking is limited. Please visit the Harvard University Parking Services website in advance of your move for information about obtaining an on-campus resident or visitor parking permit. 
• A permit must be obtained in advance to park your moving van on Cambridge city streets. Visit the Cambridge Traffic and Parking Department website or call 617-349-4721. Please be aware that the Property Management Office does not accept or store packages for residents at any time. If you are shipping items to your HUH apartment, please plan for your packages to arrive after you move in, arrange for packages to be held by the post office or shipping company, or make arrangements with a friend or neighbor to receive and hold your packages.
• For more information and moving day tips, visit the Residents Information page.

Internet Access

• You’ll receive login information when you pick up your keys at the Property Management Office. VPN is required to access certain Harvard sites; contact your school’s helpdesk for more information.
• For internet provider and maintenance, contact XFINITY at 866-848-0281.

Cable Television, Satellite Dishes, and Antennas

• Cable television service is available through Comcast. For service, contact the Comcast representative for 5 Cowperthwaite St at 617-279-1958.
• Satellite television dishes, aerials, or antennas may not be installed without prior written consent from HUH. 
• Residents are responsible for paying any installation and removal charges, and monthly fees. 

Telephones

• Any contract made for phone service (landline or cellular) is between the resident and their service provider, not HUH.
• Landline telephones must be connected to existing outlets, and residents are responsible for paying installation and removal charges, and monthly fees. 
• Mobile phone service cannot be guaranteed in any apartment.

• A mailbox for each apartment is located in the first-floor mailroom. 
• You are issued a mailbox key when you pick up your apartment keys.
• Please be aware that the Property Management Office does not accept or store packages for residents at any time. 
• Amazon Hub Instructions for 5 Cowperthwaite Residents
• We recommend that you put a hold on your mail if you plan to be away for an extended period of time. Visit www.usps.com to learn more.

About Recycling At HUH

In accordance with the city municipal code, HUH is required to separate recyclable materials from trash. Eighty percent of what you throw out can be recycled, and our comprehensive Single Stream Recycling Program means you can collect all recyclable materials (paper, flattened cardboard, clean containers of aluminum, steel, plastics #1-7, and glass) together in your recycling bag. Please use a separate bin to collect household trash (food waste, Styrofoam, used tissues, etc.).

Recycling And Trash Disposal

• Regular household trash that cannot be recycled should be disposed of in the trash chutes located on each floor.
• The recycling area is located at the exterior pass-through between the east and west buildings.

Please help us to maintain a clean and pest-free environment.

• Regularly empty both recycling and trash to minimize odors
• Cardboard boxes should be flattened and left in a recycling area.
• Do not leave recycling, boxes, or trash in any common area, on the sidewalk, or next to bins. If a bin is full, we ask that you find another recycling/trash area to use (if available) and that you notify the Property Management Office.
• Please click here if you have questions regarding the type of materials that can be recycled, how to collect recycling, or where to dispose of it properly.

• Laundry rooms are located on the first floor in the west building (Room 122) and on the second floor of the east building (Room 236). 
• Machines operate by coin or Crimson Cash. 
• We request that laundry facilities not be used outside of the hours of 8:00 AM–11:00 PM as occupied apartments are located adjacent to the laundry area. 
• Please be courteous and remove your laundry from machines promptly when washing or drying is complete.
• Machines may not be able to accommodate certain items. If you experience any problems with the machines, please contact the service provider, CSC ServiceWorks (877-264-6622)
• To reduce your laundry’s environmental impact, consider only washing full loads on the cold water cycle.

• Apartments are equipped with a garbage disposal. Your disposal is activated by flipping the nearby wall switch. 
• Disposals are not designed to process large amounts of peels (potato, carrot, and other types of foods with peels) and should not be used for fibrous foods (i.e., celery, corn cobs or husks).

• The fitness room is located on the first floor of the east building and is available for use by 5 Cowperthwaite Street residents only. 
• The fitness facilities may be used between 6:00 AM to 12:00 midnight, and you must sign a waiver before your swipe card can be activated to grant you access to the room. 
• For further information and to complete a waiver, please visit the Property Management Office during regular business hours. 

Residents of 5 Cowperthwaite Street may reserve Common Rooms for private events.

5 Cowperthwaite Street has two study rooms for residents to use.

Property Storage

• A limited number of storage cages for residents’ belongings are available on the garage level. Priority is given to residents in studio apartments, with cages allocated on a first-come-first-served basis.
• Residents who would like to request storage should contact the Property Management Office for more information. 
• HUH does not recommend the storage of valuables in the storage area and is not liable for water or any other damage to or loss of property. Please search online for local storage companies.

Bicycle storage 

• Bicycle storage is available on the garage level and on exterior bike racks at the rear of the building. 
• Bicycles must not be left in hallways or attached to stair railings, benches, entryways, or gates. Bicycles found in hallways or attached to the foregoing will be removed without notice at the owner’s expense. 
• HUH is not liable for any damage to or loss of property. We require residents to register their bicycles with the Harvard University Police Department.

Pets are not allowed at 5 Cowperthwaite St, with the exception of fish in a 50-gallon or smaller aquarium.

HUH prohibits the use of grills at all HUH residential properties. This includes charcoal, propane, liquefied petroleum gas, and electric grills, as well as smokers, hibachis, chimineas, etc. 

Smoke Detectors

• Your building is equipped with individual smoke detectors within each apartment as well as a common area fire alarm system. Apartment detectors will sound only in your apartment when activated. They will not silence until the source of the alarm is eliminated. Open windows to ventilate your apartment if food is burned. Do not open doors to hallways to ventilate.
• Common area detectors are linked throughout the building. The entire system will sound if one common area detector is activated. If this occurs, the building must be evacuated and the fire department will be called. The system will not be silenced until it is determined by the fire department that the occupants are not in danger.
• Do not remove or disable detectors. Deliberate triggering of false fire alarms and tampering with apartment or building fire safety equipment are more than a nuisance; they are subject to criminal penalties under Massachusetts law.
• All detectors and alarm systems are checked and maintained during annual fire safety inspections. Fire alarm testing can be loud and invasive. We make every effort to take academic activity into account when scheduling testing and to provide advance notification to residents. Please contact the Property Management Office for more information.

Sprinklers

• Units are equipped with sprinklers. The sprinkler head will be activated at temperatures of 165°F and above.
• Sprinkler systems that are not recessed are very sensitive and can be activated if they are banged or pulled. 
• Please do not hang anything from sprinklers or sprinkler pipes and refrain from stacking items close to them (a minimum of 18” of clearance underneath the sprinkler is required). 
• Residents are responsible for damages caused by activation due to improper use.

• It is your responsibility to insure any personal property. HUH and Harvard University do not cover the cost of replacing residents’ personal items (clothing, computers, furniture, stereos, books, etc.) that may be damaged or lost due to theft, fire, water, or vandalism. 
• Personal property insurance may be obtained by searching online for local insurance agents, National Student Services, Inc. (800-256-6774), or CSI Insurance Agency, Inc. (888-411-4911). 
• Full-time Harvard employees may also be able to obtain discounted insurance through MetLife (to obtain a quote, call Marsh@WorkSolutions at 866-228-3516). 
• Students may first want to check if they are covered under their parents’ homeowners policy, if applicable. Also, residents who live here and own a home elsewhere may want to add appropriate coverage to their home insurance policy for a small additional fee.