- Contact Harvard University Health Services or your physician.
- Read this information from the CDC.
- If you need to share a bathroom with someone who is sick, the person who is sick should clean and disinfect the frequently touched surfaces in the bathroom after each use. If this is not possible, the person who does the cleaning should:
- Open outside doors and windows before entering and use ventilating fans to increase air circulation in the area.
- Wait as long as possible before entering the room to clean and disinfect or to use the bathroom.
Frequently Asked Questions
Please visit the Campus Service Center website for the most up-to-date information on their operations.
- To reduce risk and protecting the safety and wellbeing of every member of our community, members of the Leasing Team are working remotely and the Leasing Office is closed. You can contact the Leasing Team by sending an email to firstname.lastname@example.org.
To encourage individuals to voice their concerns, Harvard University established the reporting hotline and website which provides the opportunity to report concerns in an anonymous manner. This hotline may be used to report a variety of ethical, integrity, safety, security, and compliance concerns and may be used by anyone including, but not limited to, students, faculty, postdocs, staff, patients, vendors, contractors and visitors, anywhere in the world.
The Anonymous Reporting Hotline operates 24 hours a day, seven days a week, and is run by an independent, third-party provider. There are two ways to report: toll-free by calling 877- 694-2275 or you can submit a report online.
Visit https://www.harvard.edu/coronavirus for the latest information from Harvard University.
In this case, you will only be charged your portion of the rent until a roommate returns or until December 31, 2020 – whichever comes first.
Our current reopening plans are described in this July 6 letter to our residents.
- You must contact email@example.com to request to terminate your lease and remove all personal belongings during any time period from September 1, 2020 to December 31, 2020, after which you may request to return to the same unit. You will have no access to the unit during this period. Fobs will be deactivated, and Property Management reserves the right to change the lock in buildings with keys.
- The unit must be completely empty before rent liability can be stopped. While we understand that this may be difficult if you are not local, it is important that we administer policies fairly and equitably to all tenants. Once you find a mover you will need to contact your Property Management Office to arrange access.
Harvard has established an Employee Emergency Relief Fund. Please visit the relief fund page for more information.
The City of Cambridge has issued an emergency order requiring use of face coverings. Details on the Cambridge order can be found here: https://www.cambridgema.gov/covid19/News/2020/04/emergencyorderonfacecoverings
For the 2020-2021 leasing season we are allowing applicants to request a specific start date between the date that the apartment is available for occupancy and January 1, 2021. Rent will be adjusted accordingly. Learn more by visiting http://huhousing.harvard.edu/apply.
Please check these resources for specific options:
- If you live in a building with Comcast xfinity wireless service provided by Harvard University Housing, Comcast support is available 24 hours a day at 866-848-0281.
- If you live in Entry 1 of Soldiers Field Park, please contact Single Digits at 855-888-0705 for support.
- All others, please contact your internet provider.
- If you are feeling stressed or anxious, Harvard recommends that you contact Counseling and Mental Health Services (for students) or Harvard’s Employee Assistance Program to speak with a mental health professional.
- Harvard’s Center for Wellness is offering online guided meditation.
- Harvard Recreation is offering free access to online fitness class here:
- Visit https://wellbeats.com/ on your laptop or download the wellbeats app to your phone
- Register Via Code - b27fdf55
- Enjoy a fitness class!
- Visit the Harvard Recreation web site for virtual classes.
- Will you adjust my account for early termination?
- Once your lease termination is processed by the leasing office, Accounts Receivable can start processing the account adjustment. If you are unsure about the status of the termination, please contact the Leasing Office at firstname.lastname@example.org first.
- How much will the adjustment be?
- Your adjustment will be based on your updated lease termination date and will be prorated to the day you vacate the apartment.
- When will you do the adjustment and when will I see it?
- The Accounts Receivable office anticipates sending adjustments to the Student Accounts Office every Friday. You should expect to see the adjustments in your student account by the following Monday.
You can submit a change of address form on the USPS site.
Gyms and study rooms are closed until further notice in order to stem the spread of the coronavirus. We will reopen them as soon as it is deemed safe to do so.
Please email email@example.com with your questions. Be sure to include your complete address, including your apartment number.
HU Housing has been sending regular updates to residents, mostly through Constant Contact.
- If you have not received emails, please check your junk, spam, other folders. Look for emails from firstname.lastname@example.org or email@example.com.
- If you have opted out of Constant Contact, please opt back in
- Emails from HUH go to the email address you have on file in the resident portal. If you want to update that address, please login at https://huhousing-harvard.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx to make the change.
- Graduate Commons has cancelled room reservations and discontinued both playgroups and playroom memberships for the semester. Refunds will be issued in a timely manner. All playrooms remain closed until further notice.
- The following common rooms will remain closed until further notice:
- 5 Cowperthwaite First Floor Common Room
- 10 Akron West
- 29 Garden Street Common Room
- Trilogy Common Room
- OWA First Floor Lounge (fireplace)
- Peabody Terrace Common Room
- OWA Common Room
- Kirkland Court Common Room
- Broadway Common Room
- Beckwith Circle Common Room
- Closing these spaces enables the cleaning staff to focus on areas that need increased cleaning and disinfection. It will also lessen large, non-sanctioned gatherings that disregard University guidelines.
- Study rooms and gyms have also been closed and will remain so until further notice.
- To reduce risk and protecting the safety and wellbeing of every member of our community, members of the Graduate Commons Team are working remotely.
- In accordance with University guidelines, Graduate Commons has moved programming to virtual platforms whenever possible. View our Events Calendar.
- The GCP team anticipates a creative line-up of virtual programming to ensure our continued connections as neighbors, including a new lecture series featuring the work and scholarship of our residents. If you are interested in sharing your work through the Emerging Scholar virtual lecture series, please sign up here.
- Please join your community’s GCP Facebook group to stay up to date on interactions as well.
Please reach out to the Graduate Commons Team with any questions.
- To reduce risk and protecting the safety and wellbeing of every member of our community, members of the Property Management Team are working remotely.
- To put in a work order request, please call or email your Property Management Team or enter it through the online work order system.
- When a work request is submitted, there will be additional screening questions pertaining to the status of resident health before a staff member enters the unit. These screening questions are aligned with guidance from public health professionals and the health and safety protocols the University has put in places based on this guidance.
- If you need to pick up or drop off keys, fobs, white cards, etc., please call or email your Property Management Team to make arrangements.
- In accordance with the University’s distancing guidelines, we ask that residents maintain a six-foot distance from our team members.
- You may see maintenance staff, HUH team members, and vendors wearing personal protective equipment (PPE) as they work in our properties. This is being done as a precautionary measure in accordance with University guidelines.
Please reach out to your Property Management Team with any questions.
Please visit https://www.huhousing.harvard.edu/residents/leasing-property-management/moving-out for move-out information.
- You may sublet your apartment up until your lease end date.
- Please visit http://huhousing.harvard.edu/sublets for more information.
Residents at this time may request a Termination or Extension per our annual TE Process, which has been communicated to all residents. Please login to your resident portal at: https://huhousing-harvard.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx.
- Residents must choose from the following options by March 31, 2020:
- Extend your lease and remain in the apartment
- Terminate your lease on your lease end date of June 30, 2020
- Terminate and vacate your apartment early. HUH will end liability for each resident choosing to vacate prior to June 30, 2020, on their chosen vacate date.
- This also applies to roommate situations where all roommates are vacating prior to June 30, 2020. Remaining roommates are not responsible for the vacating roommate’s rent through 6/30/20
- If not all roommates leave, those who plan on extending for the next year will pay pro-rated rent through June 30, 2020. As of July 1, 2020, they will be responsible for the full rent through their lease term but may request new roommates at any time.
- If you terminate your lease you will need to reapply for Harvard University Housing should you wish to live with us in the next academic year.
Please email firstname.lastname@example.org with questions.