COVID-19 FAQs

Frequently Asked Questions

Where can I find info on food pantries and subsidized groceries?

Please visit https://www.foodpantries.org/st/massachusetts to search for locations near you.

Is HUH offering any policy adjustments for the spring semester?
Where can I get a COVID-19 test?

 

How can I report issues of noise or non-compliance with masks and social distancing?

To encourage individuals to voice their concerns, Harvard University established the reporting hotline and website which provides the opportunity to report concerns in an anonymous manner. This hotline may be used to report a variety of ethical, integrity, safety, security, and compliance concerns and may be used by anyone including, but not limited to, students, faculty, postdocs, staff, patients, vendors, contractors and visitors, anywhere in the world.

The Anonymous Reporting Hotline operates 24 hours a day, seven days a week, and is run by an independent, third-party provider. There are two ways to report: toll-free by calling 877- 694-2275 or you can submit a report online.

If there is a noisy gathering during quiet hours (11:00 PM - 7:00 AM) you can contact the Harvard University Police Department.

What are the mask requirements in Cambridge?

As of October 2, 2020, the City of Cambridge issued amendments to its emergency order requiring that face coverings be worn in all public places, businesses, and common areas of residential buildings with two or more dwelling units. A key change to these stricter guidelines is that masks are now required while outdoors. Violations are subject to a $300 fine. More details here.

What should I do my roommate, family member, or if I get sick?
  • Contact Harvard University Health Services or your physician. 
  • Read this information from the CDC
  • If you need to share a bathroom with someone who is sick, the person who is sick should clean and disinfect the frequently touched surfaces in the bathroom after each use. If this is not possible, the person who does the cleaning should:
    • Open outside doors and windows before entering and use ventilating fans to increase air circulation in the area.
    • Wait as long as possible before entering the room to clean and disinfect or to use the bathroom.
Is the Campus Service Center open?

Please visit the Campus Service Center website for the most up-to-date information on their operations.

Is the Leasing Office Open?
  • To reduce risk and protecting the safety and wellbeing of every member of our community, members of the Leasing Team are working remotely and the Leasing Office is closed. You can contact the Leasing Team by sending an email to leasing@harvard.edu.
How can I stay up-to-date on the coronavirus, testing protocols, etc.?

Visit https://www.harvard.edu/coronavirus for the latest information from Harvard University.

I am a current HUH tenant whose roommate has terminated their lease and removed their belongings from the apartment. Do I need to pay the full rent?

In this case, you will only be charged your portion of the rent until a roommate returns or until June 30, 2021 – whichever comes first.

Does Harvard Housing have a plan for reopening?

Our current reopening plans are described in this July 6 letter to our residents. 

How can I get rent relief if my school is online this fall and I won’t be using my apartment?
  • You must contact leasing@harvard.edu to request to terminate your lease and remove all personal belongings during any time period from September 1, 2020 to December 31, 2020, after which you may request to return to the same unit. You will have no access to the unit during this period. Fobs will be deactivated, and Property Management reserves the right to change the lock in buildings with keys.
  • The unit must be completely empty before rent liability can be stopped. While we understand that this may be difficult if you are not local, it is important that we administer policies fairly and equitably to all tenants. Once you find a mover you will need to contact your Property Management Office to arrange access.
Is Harvard offering financial assistance to employees?

Harvard has established an Employee Emergency Relief Fund. Please visit the relief fund page for more information.

Are lease start dates negotiable?

For the 2020-2021 leasing season we are allowing applicants to request a specific start date between the date that the apartment is available for occupancy and January 31, 2021. Rent will be adjusted accordingly. Learn more by visiting http://huhousing.harvard.edu/apply.

Are Boston and Cambridge offering any help with meals, financial assistance, etc?
How can I get help with my Internet service?
  • If you live in a building with Comcast xfinity wireless service provided by Harvard University Housing, Comcast support is available 24 hours a day at 866-848-0281.
  • If you live in Entry 1 of Soldiers Field Park, please contact Single Digits at 855-888-0705 for support. 
  • All others, please contact your internet provider.
Can you share some tips for staying healthy and reducing stress?
 
 
  • Harvard Recreation is offering free access to online fitness class here:
  • Visit https://wellbeats.com/ on your laptop or download the wellbeats app to your phone
  • Register Via Code - b27fdf55
  • Enjoy a fitness class!
  • Visit the Harvard Recreation web site for virtual classes.
 
Where can I find the latest info on Harvard transit services?
How will adjustments work work for early termination?
  • Will you adjust my account for early termination?
    • Once your lease termination is processed by the leasing office, Accounts Receivable can start processing the account adjustment. If you are unsure about the status of the termination, please contact the Leasing Office at leasing@harvard.edu first. 
  • How much will the adjustment be?
    • Your adjustment will be based on your updated lease termination date and will be prorated to the day you vacate the apartment.
  • When will you do the adjustment and when will I see it?
    • The Accounts Receivable office anticipates sending adjustments to the Student Accounts Office every Friday. You should expect to see the adjustments in your student account by the following Monday.
I've left Harvard Housing. How do I let the Post Office know?

You can submit a change of address form on the USPS site

Are the gyms and study rooms located in some of the HUH properties open?

Gyms and study rooms are closed until further notice in order to stem the spread of the coronavirus. We will reopen them as soon as it is deemed safe to do so.

Who do I contact with questions about rent or meal plan rebates if I terminate my lease/housing contract early?

Please email leasing@harvard.edu with your questions. Be sure to include your complete address, including your apartment number. 

Why haven't I received email updates from HU Housing?

HU Housing has been sending regular updates to residents, mostly through Constant Contact.

 

What is happening with building Common Rooms?
  • Graduate Commons has cancelled room reservations and discontinued both playgroups and playroom memberships for the semester. Refunds will be issued in a timely manner. All playrooms remain closed until further notice.
  • The following common rooms will remain closed until further notice:
    • 5 Cowperthwaite First Floor Common Room
    • 10 Akron West
    • 29 Garden Street Common Room
    • Trilogy Common Room
    • OWA First Floor Lounge (fireplace)
    • Peabody Terrace Common Room
    • OWA Common Room
    • Kirkland Court Common Room
    • Broadway Common Room
    • Beckwith Circle Common Room
  • Closing these spaces enables the cleaning staff to focus on areas that need increased cleaning and disinfection.  It will also lessen large, non-sanctioned gatherings that disregard University guidelines.
  • Study rooms and gyms have also been closed and will remain so until further notice. 
Are the Graduate Commons Offices open? What is happening with Graduate Commons programming?
  • To reduce risk and protecting the safety and wellbeing of every member of our community, members of the Graduate Commons Team are working remotely.
  • In accordance with University guidelines, Graduate Commons has moved programming to virtual platforms whenever possible. View our Events Calendar.  
  • The GCP team anticipates a creative line-up of virtual programming to ensure our continued connections as neighbors, including a new lecture series featuring the work and scholarship of our residents. If you are interested in sharing your work through the Emerging Scholar virtual lecture series, please sign up here.
  • Please join your community’s GCP Facebook group to stay up to date on interactions as well. 

Please reach out to the Graduate Commons Team with any questions.

Are the Property Management Offices open? How will their work be impacted by social distancing?
  • To reduce risk and protecting the safety and wellbeing of every member of our community, members of the Property Management Team are working remotely.
  • To put in a work order request, please call or email your Property Management Team or enter it through the online work order system.
  • When a work request is submitted, there will be additional screening questions pertaining to the status of resident health before a staff member enters the unit. These screening questions are aligned with guidance from public health professionals and the health and safety protocols the University has put in places based on this guidance.
  • If you need to pick up or drop off keys, fobs, white cards, etc., please call or email your Property Management Team to make arrangements.
  • In accordance with the University’s distancing guidelines, we ask that residents maintain a six-foot distance from our team members.
  • You may see maintenance staff, HUH team members, and vendors wearing personal protective equipment (PPE) as they work in our properties. This is being done as a precautionary measure in accordance with University guidelines.

Please reach out to your Property Management Team with any questions.

What do I need to know if I choose to move out?
Am I allowed to sublet my HUH apartment?
What are the options regarding my HUH Apartment Lease? Does it differ if there are roommates?

Residents at this time may request a Termination or Extension per our annual TE Process, which has been communicated to all residents. Please login to your resident portal  at: https://huhousing-harvard.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx.

  • Residents must choose from the following options by March 31, 2020:
    • Extend your lease and remain in the apartment
    • Terminate your lease on your lease end date of June 30, 2020
    • Terminate and vacate your apartment early. HUH will end liability for each resident choosing to vacate prior to June 30, 2020, on their chosen vacate date.
      • This also applies to roommate situations where all roommates are vacating prior to June 30, 2020. Remaining roommates are not responsible for the vacating roommate’s rent through 6/30/20
      • If not all roommates leave, those who plan on extending for the next year will pay pro-rated rent through June 30, 2020. As of July 1, 2020, they will be responsible for the full rent through their lease term but may request new roommates at any time.
    • If you terminate your lease you will need to reapply for Harvard University Housing should you wish to live with us in the next academic year.

Please email leasing@harvard.edu with questions.