COVID-19 FAQs

Frequently Asked Questions

Are the Graduate Commons Offices open? What is happening with Graduate Commons programming?

Graduate Commons team members are working remotely a few days a week. Please reach out via email to connect before heading to an office.

In accordance with University guidelines, Graduate Commons has moved programming to virtual platforms whenever possible. We will offer some in-person programming when appropriate. View our Events Calendar for more information.

Please follow us on social media to stay up to date with events and community interactions:
Instagram and Twitter

Please contact graduatecommons@harvard.edu with any questions.

Can you share some tips for staying healthy and reducing stress?
Does Harvard Housing have a plan for reopening?

Please remember that all HUH spaces require residents to wear a mask. This includes study rooms, common rooms, fitness rooms and playrooms. 

  • Study Rooms are currently open and guidelines are posted in each space.
  • Graduate Commons Program events in Common Rooms will resume after February 15, 2022.
  • Playrooms, Fitness Rooms, and Private Room Reservations will be available later in February 2022.

Updated opening dates will be shared with residents here should guidance change in the future. Please help keep the spaces safe and available to residents by following the posted guidelines regarding use and hygiene.

Are the Property Management Offices open? How will their work be impacted?
  • To reduce risk and protecting the safety and wellbeing of every member of our community, members of the Property Management Team are working mainly remote. If you need an in person visit, please contact ahead of time to schedule an appointment.
  • To put in a work order request, please call or email your Property Management Team or enter it through the online work order system.
  • When a work request is submitted, there may be additional screening questions pertaining to the status of resident health before a staff member enters the unit. These screening questions are aligned with guidance from public health professionals and the health and safety protocols the University has put in places based on this guidance.
  • If you need to pick up or drop off keys, fobs, white cards, etc., please call or email your Property Management Team to make arrangements.

Please reach out to your Property Management Team with any questions.

What should I do if my roommate, family member, or if I get sick?
  • Contact Harvard University Health Services or your physician. 
  • Read this information from the CDC
  • If you need to share a bathroom with someone who is sick, the person who is sick should clean and disinfect the frequently touched surfaces in the bathroom after each use. If this is not possible, the person who does the cleaning should:
    • Open outside doors and windows before entering and use ventilating fans to increase air circulation in the area.
    • Wait as long as possible before entering the room to clean and disinfect or to use the bathroom.
Am I allowed to sublet my HUH apartment?
Why haven't I received email updates from HU Housing?

HU Housing has been sending regular updates to residents, mostly through Constant Contact.

How can I get help with my Internet service?
  • If you live in a building with Comcast Xfinity wireless service provided by Harvard University Housing, Comcast support is available 24 hours a day at 866-848-0281.
  • If you live in Entry 1 of Soldiers Field Park, please contact Single Digits at 855-888-0705 for support. 
  • All others, please contact your internet provider.
How can I report issues of noise or non-compliance with masks and social distancing?

To encourage individuals to voice their concerns, Harvard University established the reporting hotline and website which provides the opportunity to report concerns in an anonymous manner. This hotline may be used to report a variety of ethical, integrity, safety, security, and compliance concerns and may be used by anyone including, but not limited to, students, faculty, postdocs, staff, patients, vendors, contractors and visitors, anywhere in the world.

The Anonymous Reporting Hotline operates 24 hours a day, seven days a week, and is run by an independent, third-party provider. There are two ways to report: toll-free by calling 877- 694-2275 or you can submit a report online.

If there is a noisy gathering during quiet hours (11:00 PM - 7:00 AM) you can contact the Harvard University Police Department.

Where can I get a COVID-19 test?
  • HUH Residents 

    -Harvard University Housing residents who are Harvard affiliates (i.e. Graduate Students, Staff, Faculty, etc.) are eligible for testing on campus. Eligible residents should contact their school/department for specific testing policies and cadence information.

    -Non-affiliate residents (i.e. spouses, partners, family members, etc.) should connect with various local resources for free testing in the area or visit Harvard University Health Services for more information on both vaccine clinics and testing options. Individual schools/departments may also provide guidance on non-affiliate family member testing.

  • Cambridge residents.
  • Boston residents.
  • Somerville residents.
  • Other options - Please read through the whole page for current testing information.  
Are Boston and Cambridge offering any help with meals, financial assistance, etc?
What are the Study Room Guidelines
  • Study Rooms Seating is available on a first-come, first-served basis with a 4-hour limit. 
  • No personal items may be left unattended in the study room at any time.
  • Please be mindful of physical distance and good hand hygiene in the space.
  • No food or drink allowed.
What are the guidelines for Face Covering and Social Distancing in HUH Properties

When to Wear a Mask In Harvard University Housing (HUH) Properties:

  1. In accordance with the University’s COVID-19 guidelines, HUH tenants and visitors are required to wear face coverings when moving through the interior common areas of HUH properties, regardless of vaccination status.
  2. Face coverings are required to be worn by all occupants when University staff are visiting or working in your unit.
  3. Face coverings are required at all events sponsored by our Graduate Commons Program (GCP) as well as in our GCP managed playrooms and study/common rooms.
  4. The University encourages the use of high-quality disposable masks, worn in a way that minimizes air gaps around the edges. A surgical-style mask or a cup-style protective mask such as KN-95, layered under a form-fitting fabric mask, can ensure good filtration as well as an effective seal. ASTM- or FDA-accepted masks offer greater assurance of filtration quality. Please refer to the Harvard COVID-19 page or Harvard’s mask guidelines for more information.  
Is Harvard University offering Covid-19 vaccines?

Please visit the HUHS website for up-to-date information on getting a vaccine.

Where can I find info on food pantries and subsidized groceries?

Please visit https://www.foodpantries.org/st/massachusetts to search for locations near you.

Is the Campus Service Center open?

Please visit the Campus Service Center website for the most up-to-date information on their operations.

Is the Leasing Office Open?
  • As the University reopens, many HUH offices will remain closed to walk-in traffic and will continue to be available by appointment only (face coverings required for access). Please check the HUH website for contact information for the appropriate office. For HUH residents, contact information can be found here. For general leasing questions, please contact the Leasing Team by sending an email to leasing@harvard.edu.
How can I stay up-to-date on the coronavirus, testing protocols, etc.?

Visit https://www.harvard.edu/coronavirus for the latest information from Harvard University.

Is Harvard offering financial assistance to employees?

Harvard has established an Employee Emergency Relief Fund. Please visit the relief fund page for more information.

Where can I find the latest info on Harvard transit services?
I've left Harvard Housing. How do I let the Post Office know?

You can submit a change of address form on the USPS site

What do I need to know if I choose to move out?