COVID-19 FAQs

Frequently Asked Questions

What are the guidelines for Face Covering and Social Distancing in HUH Properties

When to Wear a Mask In Harvard University Housing (HUH) Properties:

  1. We strongly encourage tenants and visitors to wear face coverings when moving through the interior common areas of HUH properties, regardless of vaccination status. Please follow these links to see the latest local municipal guidance informing this recommendation: Cambridge, Boston, Somerville.
  2. Face coverings are required in our site and administrative offices. Help keep everyone safe by wearing your mask when interacting in person!
  3. We ask that tenants wear face coverings while members of our property operations team are working in your unit.
  4. Face coverings are required at all events sponsored by our Graduate Commons Program (GCP) as well as in our GCP managed playrooms and common rooms.
Is Harvard University offering Covid-19 vaccines?

Please visit the HUHS website for up-to-date information on getting a vaccine.

What are the Study Room Guidelines
  • Study Rooms Seating is available on a first-come, first-served basis with a 4-hour limit. 
  • No personal items may be left unattended in the study room at any time.
  • If you are NOT fully vaccinated, please continue to mask up to protect yourself and others. If your mask makes you feel more comfortable, wear it!
  • Please be mindful of physical distance and good hand hygiene in the space.
  • No food or drink allowed.
Where can I find info on food pantries and subsidized groceries?

Please visit https://www.foodpantries.org/st/massachusetts to search for locations near you.

Are Boston and Cambridge offering any help with meals, financial assistance, etc?
Where can I get a COVID-19 test?
  • HUH Residents 

    -Harvard University Housing residents who are Harvard affiliates (i.e. Graduate Students, Staff, Faculty, etc.) are eligible for testing on campus. Eligible residents should contact their school/department for specific testing policies and cadence information.

    -Non-affiliate residents (i.e. spouses, partners, family members, etc.) should connect with various local resources for free testing in the area or visit Harvard University Health Services for more information on both vaccine clinics and testing options. Individual schools/departments may also provide guidance on non-affiliate family member testing.

  • Cambridge residents.
  • Boston residents.
  • Somerville residents.
  • Other options - Please read through the whole page for current testing information.  

 

How can I report issues of noise or non-compliance with masks and social distancing?

To encourage individuals to voice their concerns, Harvard University established the reporting hotline and website which provides the opportunity to report concerns in an anonymous manner. This hotline may be used to report a variety of ethical, integrity, safety, security, and compliance concerns and may be used by anyone including, but not limited to, students, faculty, postdocs, staff, patients, vendors, contractors and visitors, anywhere in the world.

The Anonymous Reporting Hotline operates 24 hours a day, seven days a week, and is run by an independent, third-party provider. There are two ways to report: toll-free by calling 877- 694-2275 or you can submit a report online.

If there is a noisy gathering during quiet hours (11:00 PM - 7:00 AM) you can contact the Harvard University Police Department.

What should I do my roommate, family member, or if I get sick?
  • Contact Harvard University Health Services or your physician. 
  • Read this information from the CDC
  • If you need to share a bathroom with someone who is sick, the person who is sick should clean and disinfect the frequently touched surfaces in the bathroom after each use. If this is not possible, the person who does the cleaning should:
    • Open outside doors and windows before entering and use ventilating fans to increase air circulation in the area.
    • Wait as long as possible before entering the room to clean and disinfect or to use the bathroom.
Is the Campus Service Center open?

Please visit the Campus Service Center website for the most up-to-date information on their operations.

Is the Leasing Office Open?
  • As the University reopens, many HUH offices will remain closed to walk-in traffic and will continue to be available by appointment only (face coverings required for access). Please check the HUH website for contact information for the appropriate office. For HUH residents, contact information can be found here. For general leasing questions, please contact the Leasing Team by sending an email to leasing@harvard.edu.
How can I stay up-to-date on the coronavirus, testing protocols, etc.?

Visit https://www.harvard.edu/coronavirus for the latest information from Harvard University.

Does Harvard Housing have a plan for reopening?

Harvard University Housing is re-opening our common areas in accordance with evolving guidelines. To ensure proper controls and safety, HUH will phase these openings throughout the fall semester as follows:

  • Study Rooms will open on August 1
  • Graduate Commons Program events in Common Rooms will resume after September 1 (Note: University-sponsored indoor events still require masking for all)
  • Playrooms, Fitness Rooms, and Private Room Reservations resume on October 1

Guidelines for each stated opening will be shared with residents prior to the opening date. Please help keep the spaces safe and available to residents by following the posted guidelines regarding use and hygiene.

Is Harvard offering financial assistance to employees?

Harvard has established an Employee Emergency Relief Fund. Please visit the relief fund page for more information.

Are lease start dates negotiable?

View lease start date and other flexible policies at http://huhousing.harvard.edu/apply.

How can I get help with my Internet service?
  • If you live in a building with Comcast xfinity wireless service provided by Harvard University Housing, Comcast support is available 24 hours a day at 866-848-0281.
  • If you live in Entry 1 of Soldiers Field Park, please contact Single Digits at 855-888-0705 for support. 
  • All others, please contact your internet provider.
Can you share some tips for staying healthy and reducing stress?
 
 
  • Harvard Recreation is offering free access to online fitness class here:
  • Visit https://wellbeats.com/ on your laptop or download the wellbeats app to your phone
  • Register Via Code - b27fdf55
  • Enjoy a fitness class!
  • Visit the Harvard Recreation web site for virtual classes.
 
Where can I find the latest info on Harvard transit services?
I've left Harvard Housing. How do I let the Post Office know?

You can submit a change of address form on the USPS site

Who do I contact with questions about rent or meal plan rebates if I terminate my lease/housing contract early?

Please email leasing@harvard.edu with your questions. Be sure to include your complete address, including your apartment number. 

Why haven't I received email updates from HU Housing?

HU Housing has been sending regular updates to residents, mostly through Constant Contact.

 

Are the Graduate Commons Offices open? What is happening with Graduate Commons programming?
  • To reduce risk and protecting the safety and wellbeing of every member of our community, members of the Graduate Commons Team are working remotely.
  • In accordance with University guidelines, Graduate Commons has moved programming to virtual platforms whenever possible. View our Events Calendar.  
  • The GCP team anticipates a creative line-up of virtual programming to ensure our continued connections as neighbors, including a new lecture series featuring the work and scholarship of our residents. If you are interested in sharing your work through the Emerging Scholar virtual lecture series, please sign up here.
  • Please join your community’s GCP Facebook group to stay up to date on interactions as well. 

Please reach out to the Graduate Commons Team with any questions.

Are the Property Management Offices open? How will their work be impacted by social distancing?
  • To reduce risk and protecting the safety and wellbeing of every member of our community, members of the Property Management Team are working remotely.
  • To put in a work order request, please call or email your Property Management Team or enter it through the online work order system.
  • When a work request is submitted, there will be additional screening questions pertaining to the status of resident health before a staff member enters the unit. These screening questions are aligned with guidance from public health professionals and the health and safety protocols the University has put in places based on this guidance.
  • If you need to pick up or drop off keys, fobs, white cards, etc., please call or email your Property Management Team to make arrangements.
  • In accordance with the University’s distancing guidelines, we ask that residents maintain a six-foot distance from our team members.
  • You may see maintenance staff, HUH team members, and vendors wearing personal protective equipment (PPE) as they work in our properties. This is being done as a precautionary measure in accordance with University guidelines.

Please reach out to your Property Management Team with any questions.

What do I need to know if I choose to move out?
Am I allowed to sublet my HUH apartment?